This SAS KB article describes the initial questions and data capture to collect for troubleshooting SAS Visual Investigator UIP on SAS Viya 3.5. Collecting troubleshooting data when you initially open a case expedites time to resolution by enabling SAS Technical Support to provide informed problem analysis.
Collect Data
I. Initial Questions
- What is the version and hot fix level of the environment before the upgrade and after the upgrade?
- What type of environment is being upgraded? (That is, PROD, DEV, TEST, STAGE, and so on.)
- Is this a multi-tenant environment?
- Which documentation did you follow to update the environment?
- Which portion of the upgrade fails?
- Provide any additional details that can be shared regarding the business impact of this issue.
II. Data Collection
Share the following data collection with SAS Technical Support:
- Collect the following from the /sas_viya_playbook/ directory:
- inventory.ini
- vars.yml
- <tenant>_vars.yml (if applicable)
- deployment.lo
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