The error "The system was unable to complete your request" might occur when you create a recipient list for distribution in SAS® Web Report Studio


When creating a recipient list for distribution, you might see the following error message:

The system was unable to complete your request.

java.lang.NullPointerException
	at com.sas.apps.citation.view.beans.report.ScheduleRecipientRulesDialogFormBean.readBurstSet(ScheduleRecipientRulesDialogFormBean.java:422)
	at com.sas.apps.citation.controller.action.report.ScheduleRecipientRulesAction.applyDialog(ScheduleRecipientRulesAction.java:128)
	at com.sas.apps.citation.controller.action.CitationDialogAction.doPerform(CitationDialogAction.java:163)
	at com.sas.apps.citation.controller.action.CitationAction._execute(CitationAction.java:191)
	at com.sas.apps.citation.controller.action.CitationAction.execute(CitationAction.java:166)
	at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:425)
	[ 57 lines suppressed ]

This problem is most likely to occur if you do not currently have any recipient lists and you click Cancel in the New Recipient List dialog box.

To circumvent this issue, do not click Cancel. Instead, click the X in the upper right corner of the dialog box to exit.