Problem

After you upgrade an existing SAS^® 9.4 environment to SAS^® 9.4 M7, SAS BI Web Service might not complete successfully. This issue occurs if the SAS Web Server is configured to use secure sockets (TLS).

When this problem occurs, you see the following message in the response to a web service request. The message is also entered in the SAS BI Web Service logs [SASBIWebServicesforJava9.4.log]:

If you experience this issue, confirm that the following entries are missing from SAS-configuration-directory/Lev1/Web/WebAppServer/SASServer1_1/sas_webapps/sas.biws.war/WEB-INF/picklist file:

• • name=stax_parser
  • name=xstream

If the entries exist in the picklist file, you should not follow the resolution steps below because you likely have a different issue. In this scenario, contact SAS Technical Support for assistance. If the entries are missing, complete the resolution steps below.

Problem Resolution

You can address this issue using one of these methods:

• Install Hot Fix J2L005:

  https://tshf.sas.com/techsup/download/hotfix/HF2/J2L.html#67177

• As a workaround, you can add the following JAR files to the BIWS picklist file located at SAS-configuration-directory/Lev1/Web/WebAppServer/SASServer1_1/sas_webapps/sas.biws.war/WEB-INF/picklist.

  name=stax_parser

  version=4.0.8.0_SAS_20121211183332

  name=xstream

  version=1.4.11.1_SAS_20190809140402

  Note: Verify that the JAR file exists in the SAS Versioned JAR Repository. Here is an example:

  SASHome/SASVersionedJarRepository/eclipse/plugins/stax_parser_4.0.8.0_SAS_20121211183332

After that, try to re-create the issue to ensure that these steps resolve the behavior. If the problem is not resolved, contact SAS Technical Support for assistance.