Report Alert emails are delivered to SAS Administrators but not to non-administrative users


The Report Alerts functionality sends users in-application notifications. However, email notifications are not delivered unless the user belongs to the SAS Administrators group. The same Report Alert functions correctly for administrative users, but it fails to generate email delivery for standard users.

As a result, one or more of the following symptoms might occur:

The sas-collaboration service sender address validation might block email delivery. The collaboration service logs an Invalid 'From' email address message, indicating that sender validation prevents successful email processing.

Resolution

Review the sas.mail configuration for the collaboration service.

  1. Open SAS® Environment Manager.
  2. Navigate to Configuration ► Definitions ► sas.mail ► collaboration.
  3. Locate the allowAllSenders property.
  4. Enable the property.
  5. Save the configuration.
  6. Restart or refresh the sas-collaboration pod if required.
  7. Retest the Report Alert email notification using a non-administrative user account.

After enabling allowAllSenders, email notifications are successfully delivered to non-administrative users.

Additional Information

This issue is related to configuration rather than a product defect. The behavior is repeatable and might occur when the Report Alert email functionality is configured in environments where sender validation is enforced by the collaboration service. Enabling the allowAllSenders configuration setting resolves this issue.