You might notice that your SAS Enterprise Guide or SAS Add-In for Microsoft Office connection profile or application option settings disappear. For example, you might have to re-enter your SAS Enterprise Guide or SAS Add-In for Microsoft Office connection profile each time you log on.

There some things to keep in mind under these circumstances:

• Our SAS^® software stores connection profile information and application user options inside the c:\Users\user-ID\AppData\Roaming\SAS location by default. And if the files are not accessible, the SAS software does not function as intended.
• SAS Enterprise Guide and SAS Add-In for Microsoft Office do not delete or redirect Windows user profiles. Therefore, there is another cause.

Causes

You might be experiencing a common issue related to the way that Windows user profiles are being configured. Here are some possible causes for the behavior:

• Roaming profiles have either not been configured or are configured incorrectly.
• User profile folder redirection is enabled to a remote location that is inaccessible by the SAS application.
• A third-party application is managing user profiles and has not been correctly configured with exclusions or inclusions. Examples include AppSense Environment Manager, Citrix UPM (User Profile Manager), and VMware View, to name a few.

Whatever the cause of your user profile issues, consult with your organization's IT department for assistance in resolving.