When using SAS^® Enterprise Guide^®, if you try to expand the SAS Application (SASApp) Server folder, the following error might occur:

[Error] Unable to launch the process; LoadUserProfile returned rc 299 
(Only part of a ReadProcessMemory or WriteProcessMemory request was completed.)

This issue can be a result of the following:

• Kaspersky anti-virus software is installed on your machine, and the location of the SASUser folder has not been added as an exemption in the Applications settings in Kaspersky.
• The Windows profile for the user attempting to connect to the SASApp Server via SAS Enterprise Guide is corrupted.

To resolve this issue, do one of the following:

• Add the Windows profile for the user to the Exclusions list in the Kaspersky folder in the Applications Settings.
• Or re-create the Windows profile(s) for the user(s) on the SASApp Server.