This SAS KB article describes the initial data capture to collect for troubleshooting SAS Visual Investigator export and import configurations running on SAS Viya 3.5. Collecting troubleshooting data when you initially open a case expedites time to resolution by enabling SAS Technical Support to provide informed problem analysis.
Collect Data
I. Initial Questions
- What is the current version and hot fix level of your environment? (To locate this information, log on ► click your user icon in the top right corner ► select About.)
- In what type of environment does the issue occur? (That is, PROD, DEV, TEST, STAGE, and so on.)
- Does the export or import task consistently fail at the same time? (For example, after five minutes.)
- Has the export or import configuration task previously worked on this environment? If yes, have you made any recent changes to the environment?
- Provide any additional details that can be shared regarding the business impact of this issue.
II. Data Collection
Share the following data collection with SAS Technical Support:
- Enable a HAR capture. Then, retry the export or import configuration task. See SAS KB0036430, "Using the web browser developer tools to investigate issues in SAS® Web Applications" for additional information.
- Capture logs from each of the Microservices machines:
- /var/log/httpd
- /opt/sas/viya/config/var/log/svi-datahub
- /opt/sas/viya/config/var/log/svi-visual-investigator
- /opt/sas/viya/config/var/log/svi-sand
- /opt/sas/viya/config/var/log/svi-transport
- /opt/sas/viya/config/var/log/svi-feature
- Provide a copy of the petrichor.conf file located at /etc/httpd/conf.d/.
Related Information