How to troubleshoot login issues to SAS® Financial Management Studio


An issue might occur where you are unable to log on to SAS Financial Management Studio.

This SAS KB article contains information to help you analyze and identify the root causes of the inability to access SAS Financial Management Studio.

  1. Open the sassw.config file in your SASHome directory. (The default path is C:\Program Files\SASHome\sassw.config.) Then, search for the SASENVIRONMENTSURL option. The result string must contain a URL path that matches one of the following formats

    SASENVIRONMENTSURL=http://retailfm562.demo.sas.com:80/sas/sas-environment.xml      or
    SASENVIRONMENTSURL=file:///c:/temp/sas-environment.xml

    The first format (http:...) already contains the URL required for subsequent validation checks. The second format (file:...) requires you to open the file specified in the option to retrieve the same information located in the first format.

    If you never customized your sassw.config file, and you do not know the server name and port, complete the following steps:
    1. Open SAS® Management Console.
    2. Expand Application Management ► Configuration Manager ► SAS Application Infrastructure ► Financial Mgmt 5.x.
    3. Click Properties ► the External Connection tab.
    4. Capture the server name and port. Note: If you enabled the Use internal connection information flag, use the information on the Internal connection tab. 

  2. After you capture the SASENVIRONMENTSURL information, copy and paste the URL in your browser. A message similar to the following should be displayed:
    The XML file does not appear to have any style information associated with it. The document tree is shown below...

  3. If you can solve the URL as expected, but you still cannot access SAS Financial Management studio, restart SASServer3 and SASServer4 on the middle-tier and reattempt the login.

    If the failure persists, open a case with SAS Technical Support. Be sure to provide the following information:
    • Provide a screenshot of your browser with the SASENVIRONMENTSURL page.
    • Include the SAS Financial Management Studio log activated with Debug:
      • Make a copy of log4j2.properties or log4j.properties in SAS® 9.4M7 (TS1M7) and earlier versions in C:\Program Files\SASHome\SASFinancialManagementStudio\5.x (default path).
      • Open the file and change the rootLogger.level option to debug. Then, save and close the file.
      • Reproduce the issue and send the client.log generated in C:\Users\sas\SAS\FinancialManagementStudio\5.x (default path).
    • Include the latest updates to the middle-tier logs in the following paths:
      • …\Lev1\Web\WebAppServer\SASServer1_1\* and …\Lev1\Web\Logs\SASServer1_1\*
      • …\Lev1\Web\WebAppServer\SASServer3_1\* and …\Lev1\Web\Logs\SASServer3_1\*
      • …\Lev1\Web\WebAppServer\SASServer4_1\* and …\Lev1\Web\Logs\SASServer4_1\*

  4. If you cannot access SASENVIRONMENTSURL as expected, and an HTTP error message occurs, do as follows:
    1. Open SAS Management Console.
    2. Expand Application Management ► Configuration Manager ► SAS Application Infrastructure ► Financial Mgmt 5.x.
    3. Click Properties ► the External Connection tab.
    4. Take a screenshot of the information.
    5. Copy and paste the URL in your browser. Include the ServerName and port but remove the rest of the string. For example, if your URL is http://retailfm562.demo.sas.com:80/sas/sas-environment.xml, check the page result of http://retailfm562.demo.sas.com:80.
    6. Press the Enter key. A message similar to the following should be displayed:
      Welcome to SAS 9.4. Congratulations! You have successfully set up the SAS Web Server.

If the HTTP error message persists, restart all of the services in the middle-tier. Note that you must include SAS Web Server.

If the failure still persists, open a case with SAS Technical Support and provide the following information.

Additional Information