Under normal operations, the log file PlatformWebServices.log is created in the path SAS-Configuration-directory/Lev/Web/Logs/SASServer14_1 when the web application server starts.

Most commonly, this log file is not created under the following conditions:

• The Platform Web Services application fails to start (check server.log for errors).
• The GUI_LOGDIR environment variable is not set and exported in setenv.sh (see SAS Note 68189, "The PlatformWebServices.log file is not populated in the correct location" )

If these two issues have been ruled out, another possible cause is that the SAS Grid Manager application is loading before Platform Web Services, which can trigger a failure in the logging function used by Platform Web Services.

The start-up order can be confirmed in the file SAS-Configuration-directory/Lev/Web/SASServer14_1/logs/server.log.
If the /PlatformWebServices lines appear after the /SASGridManager lines, but no errors are present and the Platform Web Services log file is not being created, perform the following steps:

1. Stop the web application server using the command:
   
   SAS-Configuration-directory/Levn/Web/SASServer14_1/bin/tcruntime-ctl.ext stop,
   
   where ext is the extension appropriate for your environment.
2. Move these files out of the path SAS-Configuration-directory/Levn/Web/SASServer14_1/conf/Catalina/localhost
   
   
   • PlatformWebServices.xml
   • SASGridManager.xml
     
     
3. Move the files back in to that path, being sure to move in the PlatformWebServices.xml file first.
4. Start the web application server using the following command:
   
   SAS-Configuration-directory/Levn/Web/SASServer14_1/bin/tcruntime-ctl.ext start
   
   
5. Confirm in the server.log file the Platform Web Services application is starting before SAS Grid Manager, and that the PlatformWebServices.log file is created in SAS-Configuration-directory/Lev/Web/Logs/SASServer14_1/.

If, after you perform the actions above, Platform Web Services is still not starting before SAS Grid Manager, perform the following steps:

1. Stop the web application server using the command:
   
   SAS-Configuration-directory/Levn/Web/SASServer14_1/bin/tcruntime-ctl.ext stop,
   
   where ext is the extension appropriate for your environment.
2. Rename the file SAS-Configuration-directory/Levn/Web/SASServer14_1/conf/Catalina/localhost/PlatformWebServices.xml to PlatformWebServices.xml.orig.
3. Copy the contents of PlatformWebServices.xml.orig between the <Context...> and </Context> tags.
4. Make a back-up copy of the SAS-Configuration-directory/Levn/Web/SASServer14_1/conf/server.xml file.
5. Within the <Host...> </Host> tags in server.xml, add the <Context...></Context> segment from PlatformWebServices.xml.orig.
6. Take a backup of this new server.xml file.
7. Start the web application server using the following command: SAS-Configuration-directory/Levn/Web/SASServer14_1/bin/tcruntime-ctl.ext start
8. Confirm in the server.log file that the Platform Web Services application is starting before SAS Grid Manager, and that the PlatformWebServices.log file is created in the SAS-Configuration-directory/Lev/Web/Logs/SASServer14_1/ directory.

These changes might need to be repeated following any updates to SASServer14 that modify the server.xml file.