SAS Communities contains a variety of SAS 360 Direct administrator articles about avoiding performance issues and finding and troubleshooting issues that occur. This SAS KB article contains links to resources that are helpful for admins along with a brief summary of main points.

Performance-Type Issues That You Might Encounter with the Direct Marketing Agent

• errors when starting the Direct Agent, including warnings about bad configurations
• noticeable slowness in the environment
• inability to create a task or segment
• tasks that no longer work or run slowly
• processes that do not respond
• tasks that stop responding or do not recover

 

“Bad Configuration” Messages Occur in the onprem_direct.log for the Direct Marketing Agent

• a segment map is not able to select counts.
• a segment map execution on the Orchestration tab remains at 0% progress.

 

Managing the Direct Marketing Agent

• common issues that you might experience with the Direct Marketing agent
• what to look for in the logs 
• whether restarting the Direct Marketing agent is a good first troubleshooting step  

 

Advanced Troubleshooting of Direct Marketing Agent Issues

      Next-level troubleshooting techniques:

• Java Issues
• system issues or changes
• SAS Pooled Workspace Server and SAS Object Spawner issues
• tenant access
• failed to decrypt errors
  
  

One or more listeners failed to start when starting the Direct Marketing Agent

• system issues
• validating the SAS^® 9.4 platform for use with SAS 360 Direct
• severe: one or more listeners failed to start
• severe: context [/CIOnPremDirect] startup failed
• getting the SAS 360 Direct agent and SAS 9.4 up and running quickly
  
  

MATables and Disk Space in SAS^® Customer Intelligence 360

• MATables Overview in CI360
• freeing up disk space
  
  

Search for successful or failed metadata generation in SAS® Customer Intelligence 360

• determine successful metadata generation
  
  

Updating Information Map data items for Customer Intelligence 360 Engage: Direct

• updating information Map data items
  
  

Tips for generating SAS^® Customer Intelligence 360 and SAS^® Marketing Automation metadata

• verify the location of the mameta library in the Information Map
• review custom attribute properties in the Information Map
• review join criteria in the Information Map
• review calculated data items in the Information Map
• defining numeric fields
• tips when generating metadata

 

Microsoft Windows Best Practices for the Direct Marketing Agent

• Starting the Direct Agent in the proper order on Windows
  
  

Troubleshooting proxy, domain, and network issues with the Direct Marketing Agent

• proxy requirements
• supported proxy authentication
• allow domains
• issues/symptoms
• errors and messages
• common proxy errors
• other general errors
• troubleshooting processes that previously worked
• testing with the curl command
  
  

Reporting SAS^® Customer Intelligence 360 (CI360) Issues to SAS Technical Support

• contacting SAS Tech Support