The SAS Deployment Agent resource displays a down (!) symbol in the SAS® Environment Manager web console on the SAS® 9.4 platform


The SAS Deployment Agent resource might display a down (!) status in the SAS Environment Manager web console because the SAS Environment Manager agent does not properly read the process ID (PID) file that is associated with the SAS Deployment Agent. 

A down symbol (!) is displayed in the SAS Environment Manager web console.

This issue occurs because the SAS Environment Manager agent expects a lowercase file name, and the SAS Deployment Agent PID file is generated with an uppercase host name. 

Temporary Workaround

To temporarily work around this issue, complete the following steps:

  1. Navigate to the SAS Deployment Agent directory: <SASHome>/SASDeploymentAgent/9.4/.
  2. Locate the PID file. It might look similar to the following: "server.HOSTNAME.pid".
  3. Rename the PID file so that the host name is lowercase. (For example, server.hostname.pid.)
  4. After a few minutes, the SAS Deployment Agent resource should show as available in the SAS Environment Manager web console.

Note: Do not remove the SAS Deployment Agent PID file. It is necessary to only rename it.