The error “Insufficient information to fulfill the request” might be displayed when you open a SAS Visual Analytics report. For example, you might encounter this issue when the report state for an individual user becomes corrupted. If you view the console log from a web browser, you can often uncover more details, as shown below:

"error":{"errorCode":15404,"message":"Report State not found - /reports/reports/e5e3bc95-78f7-4dcc-8537-6fbd940a5c9a/states/@currentUserState","details":["Exception: com.sas.reportpackages.service.exception.ReportPackagesResourceException",
"Caused by: SASReportException: Error parsing Report State - java.lang.ClassCastException: com.sas.bireport.models.SASReport cannot be cast to com.sas.bireport.models.history.state.SASReportState (Reason : Parse Failed)",
"Caused by: java.lang.ClassCastException: com.sas.bireport.models.SASReport cannot be cast to com.sas.bireport.models.history.state.SASReportState"

If the above error is displayed and report state messages appear in the console log, then one workaround is to open the report in edit mode and re-save the report. When a report is saved, it clears the report state for everyone.