When you use SAS Mobile Investigator on an iPhone or iPad to log on to a SAS^® Viya^® environment that uses OpenID Connect (OIDC) with Microsoft Entra ID, the app does not complete the logon process.

After you enter the server and port and select the secure-connection option, the SAS logo is displayed for a long time, and then a message similar to the following is displayed:

Unable to connect to the server

Logging on to the same environment from a browser on the device (for example, Safari) works as expected.

This problem has been reported in the following releases:

• SAS^® Viya^® platform Long-Term Support 2024.09
• SAS Mobile Investigator used with SAS^® Visual Investigator 10.8 (before Hot Fix 16)

Cause

In the affected releases, there is a defect in how SAS Mobile Investigator handles the OIDC logon flow with Microsoft Entra ID when additional redirects occur. Because the final redirect back to SAS does not complete, the app stays on the SAS logo screen and eventually reports that it cannot connect to the server.

Workaround

To circumvent this issue, do either of the following:

Method 1: Upgrade to a Version That Contains the Fix

This problem is fixed in the following releases:

• SAS^® Viya^® platform 2025.06
• SAS Visual Investigator 10.8 Hot Fix 16 (which includes the updated SAS Mobile Investigator support)

Upgrade to these releases (or later) and then retest logging on from SAS Mobile Investigator on iOS.

Method 2: Use an Alternative Access Method Until You Can Upgrade

If you cannot upgrade immediately, use one of the following options as a temporary workaround:

• Log on to the SAS Viya environment from a supported browser on the device instead of using the SAS Mobile Investigator app.
• If another authentication method is available for mobile access that does not use this OIDC flow, configure SAS Mobile Investigator to use that method.

Additional Information

If you contact SAS Technical Support about this issue, provide the following information:

• device model and iOS or iPadOS version
• SAS Mobile Investigator app version
• SAS Viya release and SAS Visual Investigator release or hot fix level
• confirmation that OIDC with Microsoft Entra ID is used for logging on
• whether the problem occurs in only the app and not in a browser on the same device