Data collection overview for SAS® Visual Investigator, SAS® Anti-Money Laundering, and SAS® Intelligence and Investigation Management (SAS® Viya® 3.5)


This SAS KB article is an overview guide that describes how to capture troubleshooting data for the following solutions running on SAS Viya 3.5:

Collecting troubleshooting data when you initially open a case expedites time to resolution by enabling SAS Technical Support to provide informed problem analysis.

This SAS KB article contains instructions for specific components or scenarios. 

Complete the instructions linked below for an initial data collection capture to be shared with SAS Technical support.

Data Collection

Installation/Upgrade/Configuration



General


SAS KB0045456, "General data collection for SAS® Visual Investigator, SAS® Anti-Money Laundering, and SAS® Intelligence and Investigation Management on SAS® Viya® 3.5"


Installation


SAS KB0045457, "Data collection for SAS® Visual Investigator installation and deployment on SAS® Viya® 3.5"



Upgrade in Place (UIP)


SAS KB0045458, "Data collection for SAS® Visual Investigator Upgrade in Place (UIP) on SAS® Viya® 3.5"

Performance



Service Fails to Start


SAS KB0045459, "Data collection for when a SAS® Visual Investigator service fails to start on SAS® Viya® 3.5"


Pages are Slow to Render


SAS KB0045462, "Data collection for SAS® Visual Investigator jobs and indexing on SAS® Viya® 3.5"

Administration


Jobs/Indexing


SAS KB0045462, "Data collection for SAS® Visual Investigator jobs and indexing on SAS® Viya® 3.5"


Import/Export Configuration


SAS KB0045463, "Data collection for SAS® Visual Investigator import and export configuration on SAS® Viya® 3.5"


Data Stores


SAS KB0045464, "Data collection for SAS® Visual Investigator Data Stores on SAS® Viya® 3.5"

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