This SAS KB article describes a general data capture to collect for troubleshooting SAS Visual Investigator, SAS Anti-Money Laundering, and SAS Intelligence and Investigation Management on SAS Viya 3.5. The data collection contains the most common data requested by SAS Technical Support. Collection of troubleshooting data when you initially open a case expedites time to resolution by enabling SAS Technical Support to provide informed problem analysis.
Collect Data
I. Initial Questions
- What is the current version and hot fix level of your environment? (To locate this information, log on ► click your user icon in the top right corner ► select About.)
- In what type of environment does the issue occur? (That is, PROD, DEV, TEST, STAGE, and so on.)
- What issue currently occurs in this environment?
- Was this scenario previously successful in this environment? If the scenario was successful, have you made any recent changes to the environment?
- Provide any additional details that can be shared regarding the business impact of this issue.
II. Data Collection
Share the following data collection with SAS Technical Support:
- Enable a HAR capture and reproduce the problem. See SAS KB0036430, "Using the web browser developer tools to investigate issues in SAS® Web Applications" for more information.
- Capture the following logs from each of the Microservices machines:
- /var/log/httpd
- /opt/sas/viya/config/var/log/svi-alert
- /opt/sas/viya/config/var/log/svi-datahub
- /opt/sas/viya/config/var/log/svi-feature
- /opt/sas/viya/config/var/log/svi-indexer
- /opt/sas/viya/config/var/log/svi-sand-service
- /opt/sas/viya/config/var/log/vsd-service
- Capture logs from each of the Elasticsearch/Opensearch machines:
- /opt/sas/viya/config/var/log/svi-elasticsearch
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