This SAS KB article describes the initial data capture to collect for troubleshooting SAS Visual Investigator services that fail to start properly on SAS Viya 3.5. Collecting troubleshooting data when you initially open a case expedites time to resolution by enabling SAS Technical Support to provide informed problem analysis.
Collect Data
I. Initial Questions
- What is the current version and hot fix level of your environment? (To locate this information, log on ► click your user icon in the top right corner ► select About.)
- In what type of environment does the issue occur? (That is, PROD, DEV, TEST, STAGE, and so on.)
- What services fail to start on this environment?
- Did these services previously start successfully? If they did, have you made any recent changes to the environment?
- Provide any additional details that can be shared regarding the business impact of this issue.
II. Data Collection
Share the following data collection with SAS Technical Support:
- On all the machines of the environment, check the status of all services:
sudo /etc/init.d/sas-viya-all-services status
- Enable the combined logger:
cd /opt/sas/viya/home/bin/
sudo ./sas-ops logs > /opt/sas/combinedlogging.log
- Attempt to start the service that failed to start:
sudo systemctl restart <service name>
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