This SAS KB article describes the initial data capture to collect for troubleshooting SAS Visual Investigator Data Stores running on SAS Viya 3.5. Collecting troubleshooting data when you initially open a case expedites time to resolution by enabling SAS Technical Support to provide informed problem analysis.
Collect Data
I. Initial Questions
- What is the current version and hot fix level of your environment? (To locate this information, log on ► click your user icon in the top right corner ► select About.)
- In what type of environment does the issue occur? (That is, PROD, DEV, TEST, STAGE, and so on.)
- Are you using an external database? If you are, what vendor and version are you using?
- Have the Data Stores ever been successful in this environment? If yes, have you made any recent changes to the environment?
- Provide any additional details that can be shared regarding the business impact of this issue.
II. Data Collection
Share the following data collection with SAS Technical Support:
- Navigate to the Data Store page (Manage Investigate and Search ► Properties ► Data Stores) and capture a screenshot of the Data Store for this scenario. Ensure that the screenshot captures the following:
- all of the entries on the Properties tab
- all of the entries on the Advanced Properties tab
- Test the Data Store connection:
- In the Authentication section, enter a user name and password for the specific Data Store. Then, click Test Connection. What are the results?
- URL in the browser to GET all Data Stores: https://<Hostname>/svi-datahub/admin/dataStores/all?includeInternal=true
- Enable a HAR capture and reproduce the problem. See SAS KB0036430, "Using the web browser developer tools to investigate issues in SAS® Web Applications" for additional information.
- Capture logs from each of the Microservices machines:
- /var/log/httpd
- /opt/sas/viya/config/var/log/svi-datahub
- /opt/sas/viya/config/var/log/vsd-service
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