This SAS KB article contains structured instructions for diagnosing and resolving problems in SAS Enterprise Miner. The information in this article will help you define the problem clearly, collect essential diagnostic data, and identify the next steps toward resolution. 

The sections below outline standard data collection practices along with key questions to help define and scope the problem effectively.

Establishing a detailed and complete problem description early in the investigation process can significantly reduce time to resolution. 

Define the Problem

Use the questions below to help clearly define the problem before collecting diagnostic data.

Context and Observations

• What were you doing when the problem first occurred?
• Which part of SAS Enterprise Miner were you working in?

Error or Unexpected Behavior

• Was an error message displayed?
  • If yes, provide the full message and a screenshot if possible.
  • If no error was displayed, what unexpected behavior occurred?
• What occurred versus what did you expect? Provide a screenshot if possible.

Steps to Reproduce

• What sequence of steps led to the problem?
• Can you reproduce the issue consistently? 

Scope of Impact

• Does the issue occur in only one SAS Enterprise Miner project or in several projects? 
• Does this issue occur for all SAS Enterprise Miner users or only one user? Have other users tried the same action? 

History and Changes

• Has this worked previously? If so, when was it last successful?
• Were there recent changes? (For example, SAS Configuration changes or hot fixes, updates to the operating system, data changes, or SAS Enterprise Miner project changes.)

Diagnostic Data to Collect

To support resolution, collect the information described in SAS KB0036233, "Techniques for testing, solving, or reporting problems that occur when using SAS^® Enterprise Miner(tm)."

Providing complete diagnostic data up front significantly reduces time to resolution.

Next Steps: Navigate Resolution Paths

Once you clearly define the problem and collect diagnostic data, engage SAS Technical Support for further assistance. Provide the detailed and complete problem description along with the prescribed diagnostic data.