SAS® Enterprise Guide® 8.1 crashes while connecting to the SASApp server in a Microsoft Windows 10 environment


If SAS Enterprise Guide crashes while attempting to connect to the SASApp server, check the Windows System Event Viewer logs. If an error that is similar to the following appears, use the workaround below:

Faulting application name: SEGuide.exe, version: 8.1.1.4580, time stamp: 0x5d4d7f74
Faulting module name: ntdll.dll, version: 10.0.16299.936, time stamp: 0x95231a81

Workaround

Take these steps:

  1. Navigate to your SAS Enterprise Guide 8.1 installation directory. By default, the directory location is as follows:

    C:\Program Files\SASHOME\SASEnterpriseGuide\8\
  2. Right-click the SEGuide.exe file in the directory, and select Properties ► Compatibility ► Run compatibility troubleshooter.
  3. Select Try recommended settings, and then select Test Program and attempt to connect.
  4. Back in the compatibility troubleshooter interface, select Next. Then select Yes, save these settings for this program.